Model Rocket Shop
108 Cutenhoe Road
We love to help people get started and progress in model rocketry but THE BEST WAY TO CONTACT US IS BY EMAIL
Seriously. We are quite fastidious with our email but have a hard time hearing the phone/ansaphone. And the number of times we launch ourselves across the workshop only to find that it's yet another cold caller robot with valuable PPI information/double glazing/marketing survey is causing elevated blood pressure.
PLEASE use email and we will respond during business hours by the next day... or earlier if possible. If you are looking for a starter set be sure you have read our helpful guide HERE as repeating information we have spent hours putting on our web site can often cause offense if you just want us to read it to you over the telephone. Sometimes the line just goes dead :-)
Our telephone number is currently turned off in our busiest season. We have no time to waste dealing with calls that more times than not are unproductive.
If you have a query of an order in process please use the Order Update email we have sent. Please do NOT use this Enquiry email system. We give correspondence about orders in process our top priority. Enquiries are answered only after we have satisfied our current customers.
However, email will usually get a more prompt response! When we are busy packing orders we never answer the phone...and we are not always in the office!
We can respond much quicker to email than phone messages. If you need help or advice urgently, please email.
During busy times, callers asking us to read our web site to them (because they can't be bothered to) may not benefit from the answer ;-)
We do NOT operate a retail shop.
We junked our fax machine years ago. Welcome to the 21st century and the internet age!